Delivery Centres (a.k.a. BPO / Shared Service Centres) are used by large corporates to deliver transactional services in an efficient, consistent and high-quality manner. These centres process thousands of tasks with hundreds of staff and currently struggle to schedule work efficiently and effectively. Now Braid can do it for them.
Braid fully automates the creation and scheduling of tasks, saving time and money, and avoiding laborious and repetitive tasks.
Braid considers billions of potential schedules every day, optimising against configurable parameters.
So task allocation is optimally aligned to the objectives of senior management and makes best use of valuable resources.
Braid works continuously and reacts immediately to changes in workload or staff availability.
So last minute tasks or staff absences do not absorb management time in “fire-fighting”.
Braid schedules months in advance and has extensive scenario modelling and reporting functionality.
So future capacity bottlenecks can be identified early and remedial actions like additional training or adjusting deadlines can be modelled to accurately project the impact on centre performance.
Braid Engine is the intelligent scheduling and resource allocation engine that powers Braid. It can also run as a standalone tool, with an api to integrate with other software products.
While Braid is specifically designed to meet the needs of Professional Services delivery centres, the scheduling engine is generic and so can be applied to scheduling problems in different contexts: